What do they sound like? What sort of impression will your clients form about your company from speaking to them?
Call in and talk to the call operators (not the sales guy!). Is there background noise like an obvious call centre or children screaming and washing machines whirring? Ask them questions about the service they offer – can they answer basic questions about their own service?
Try us – 0141 255 0101 9am-6pm Mon-Fri. Our operators are real people – meet them here: The Team.
- 1. Who’s answering your calls?
- 2. How many calls can they take?
- 3. What are they charging you for?
- 4. What information do they take?
- 5. How long have they been established?
We put our money where our mouth is, sign up for our free call answering service